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Returns & Refunds

COFFEE RETURNS

We want you to love your Vegas Coffee! If you don’t like a coffee we’ve sent you, no worries at all. From the day you receive your coffee at home, you have 2 weeks to let us know if you liked it or not.

If you didn’t enjoy it, send back the undesired product in its original packaging and we’ll ship you another coffee of your choice! To return a coffee or another product, reach out to us at support@vegascoffee.com. If for any reason you do not wish to receive another coffee, we will refund your initial purchase, less the cost of shipping. All we ask is that you send us a quick message on why it didn’t meet your standards. We are always looking for ways to improve our product.

OTHER RETURNS

If you are unsatisfied with any purchase you have made with us for any reason, please contact us at support@vegascoffee.com. We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, within 30 days of purchase date. 

If you would like to make a return, please provide us with your name, the order number, which items, how many units you are returning, and the reason for the return. We will reply to the email with instructions on how to send the items back to us.

CANCELLATIONS OR CHANGES

If you need to cancel or make a change to your order, please send us an email at support@vegascoffee.com. Tell us your name, the order number, which items, and the reason for the change. Orders with changes will be completely canceled and refunded, a new order will be placed to resolve the issue.

In the event of processing mistake or defective product, we will correct any errors and revise your order accordingly. Once our team has become aware of an error, we will work to resolve it within 72 hours.

SUBSCRIPTION CANCELLATION

Payment is processed when your first subscription shipment is prepared, usually within 24 hours of placing your order.  If you wish to cancel your subscription, you may do so at any time by logging in to your account at vegascoffee.com, clicking “Manage Subscriptions”, and then clicking “Cancel Subscription” next to each item. You may also contact us at support@vegascoffee.com We’re happy to help!

When you cancel your subscription, you will be responsible for all charges incurred before the effective date of your cancellation. We cannot offer refunds on subscriptions orders that are already being prepared.

Prepaid 3, 6, and 12 month subscriptions cannot be refunded. There are certain instances where partial refunds are granted. For special circumstances, please contact support@vegascoffee.com.

CHECK OUT ALL OF OUR GOURMET,
PRIZE-GIVING COFFEES:

Vegas Coffee Company has 6 roasts, each a perfect reflection of Las Vegas culture and life.

Every dollar you spend earns you points to win fantastic Las Vegas prizes.

For every 500 bags we sell, we give away $500 to one of our lucky customers. This means thousands winners!

AND, you can win a trip for 2 to Las Vegas to experience all of the excitement and fun from a luxury hotel and casino right on the Strip.

Vegas Coffee Co. | Copyright © 2019 | Website Created by Cool Nerd Squad